RETURNS

Easy returns within 15 days after the receiving date.
The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted).

Return address isn’t the company address on ROMYTISA website. Our customer service will provide you a return address after your return request is authorized.

RETURN PROCESS

To return an item, please email our customer service at support@romytisa.com to obtain a return guide.

After receiving the information, please place the item securely in its original packaging, and mail your return to our given address within 14 days.

We strongly recommend that you use a trackable method to mail your return.

Please note, you will be responsible for all return shipping charges and we do not guarantee in case of loss, damage or theft.

The original shipping fees are non-refundable. Postage costs will be deducted.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your refund has been processed.

CANCELLATION

If you cancel within 24 hours after payment, we will give you a full refund. If it has been more than 24 hours, we will charge a cancellation fee of 12%.

Please Note

Sale items cannot be returned.
Due to the shooting light and the screen setting, the physical color may be slightly different from the picture online.
Since it is manual measurement, the physical size may be slightly different. (±1.5 cm)

QUESTIONS

If you have any questions concerning our return policy, please contact us at any time.

Updated on: 31/10/2023